Refund Policy
Fairness and transparency in every claim.
1. General Policy
Refunds are processed based on the timeframe of the cancellation request. Please note that some tickets or rooms may be non-refundable according to the specific provider's policy.
2. Bus Ticket Cancellation
| Time Before Departure | Refund Amount |
|---|---|
| More than 24 hours | 90% of ticket price |
| 12 to 24 hours | 75% of ticket price |
| Less than 12 hours | No Refund |
3. Hotel Booking Cancellation
Hotel cancellation policies vary by property. Usually, a 100% refund is issued for cancellations made 48 hours before check-in. Please check the specific hotel's rules on the booking page.
4. Processing Time
Approved refunds will be credited back to your original payment method (eSewa, Khalti, or Bank account) within 3-5 business days.